Frequently Asked Questions
How and When do I Pay?
How:
Most of our products and services can be purchased directly from our website when added to your cart. Once you finalize which services you’d like, you will be redirected to your cart which will prompt you with a checkout screen.
For larger or custom projects, we prefer to discuss the details directly with you. You will be provided with a contact form which will allow you to fill and will be sent to us. Through this method you will be able to book your shoot and will be sent an invoice to pay for the services there.
When:
Payment is required upon confirmation of requested services online. If your project request is requested via our contact form then you will be prompted to pay via invoice but will need to be done prior to us receiving your product(s). This ensures our team is ready to begin your order upon its arrival.
How do I send my products to be shot?
There are two ways you can get your products to us: drop-off and shipping.
Drop-off: Feel free to have your products delivered to our studio. Drop-off hours are 10am-5pm, Monday-Friday. However, please notify us prior to visiting as some days we are shooting offsite.
Shipping: Upon completion of your payment or inquiry, you will receive shipping instructions which will clearly outline the process of getting your goods to us for shooting.
Returning your Products: Once we receive the product(s), you will be notified we received your items and the expected delivery date. You will be asked to document where your items will be returned.
Is retouching included?
Yes! All purchased product imagery comes with standard retouching courtesy of our studio. This is basic reworking of images to meet description of selected service. Extensive retouching comes at an additional fee and will be disclosed based on needs, number of images and turnaround time.
When will I receive my images?
Our standard delivery time is 7 - 10 business days. Depending on the scale and scope of your project it may take additional time but this will be communicated to you upon receiving your order.
Can I request revisions?
Once you receive a link for approving your images, you have 7 business days to request any edits. Any requests outside of this timeline will be processed for a fee.
Revisions may either be paid or free. Please refer to our Revision Policy for a detailed guideline in regards to what category your request falls under.
Do you issue refunds?
Please refer to our Cancellation & Refund Policy for the conditions in which you may qualify for a refund.
Can you rush a project?
Our standard delivery turnaround time is 7-10 business days. This begins one day after payment and shipped product(s) have been received. Rush requests must be approved at the discretion studio and are as follows:
50% fee in 3-4 business days
100% fee in 48 hours
How much time do I have to cancel an order?
Orders may be canceled prior to the studio receiving payment. If you have already purchased a product or service, please check our Cancellation & Refund Policy for the conditions in which you may qualify for a refund.
Is there an order minimum?
No! We do not have shop minimums on any image or product types. Our goal is to provide a service where the barrier of entry is minimal, and that means no minimums!
What usage am I entitled to?
Sidekick Photo Studio owns the rights to all images. Clients are free to use these images however they like, so long as they do not claim to have shot them or own them.
For on-model images, usage rights are negotiated between the client and agency.
Buyouts are available if clients would like to own the rights to their images. The price of a buyout is discussed on a case by case basis.